Due to COVID-19 work and travel restrictions, our call centers are currently experiencing unusually long wait times. As we continue to support our customers during this difficult COVID-19 situation, you can continue to stay in control of your account 24/7 by logging into your account online. We apologize for any inconvenience. Find Out More
Frequently Asked Questions
If you have questions regarding your Vanilla Gift Card or Vanilla Gift Virtual Account, please read below or call Customer Care.
Vanilla Gift Cards
CORONAVIRUS (COVID-19) UPDATES
Amid ongoing concerns about the coronavirus COVID-19, we are closely monitoring the latest reports from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). As we take a number of precautionary measures for the health and safety of our employees, customers, and partners, we want to address questions we have received regarding customer orders and our business operations.
Due to COVID-19 work and travel restrictions, our call centers are currently experiencing unusually long wait times. As the situation evolves, these restrictions may affect card shipments to and from impacted areas. As we continue to support our customers during this difficult COVID-19 situation, you can continue to stay in control of your account 24/7 by logging into your account online.
We apologize for any inconvenience. Please visit this site again for the latest updates.
General Information & Getting Started
How do I use my Vanilla Gift Card?
Simply present your Gift Card at the time of payment. Press "credit" on the keypad and sign the receipt. If you wish to use your Card for a debit transaction, you will need to select a PIN of your choice for your Card. See the FAQ below to learn more about selecting your PIN. As you use your Card, the balance is reduced by the full amount of each purchase including taxes, charges, and other fees, if any. You can use your Gift Card to pay the full amount of the purchase and applicable taxes, as long as the balance on the Card is sufficient. If you want to make a purchase for an amount greater than the remaining balance by using two payment methods, you must notify the merchant before completing the transaction.
Can I use my Vanilla Gift Card for a debit transaction?
Yes. Financially, your Vanilla Gift Card operates no differently when you select to use it for a debit transaction; you are just required to enter a PIN. You create your Gift Card PIN, so be sure to choose a number you will not forget. You will create your Card PIN at its first use. Present your Gift Card to the cashier and select "debit" on the keypad. Enter a 4-digit PIN of your choice. This number will be your PIN for all future transactions.
Using Your Card
As it floats around us in an eternity of bliss; and then, my friend, when darkness overspreads my eyes, and heaven and earth seem to dwell in my soul and absorb its power, like the form of a beloved mistress
I often think with longing, Oh, would I could describe these conceptions, could impress upon paper all that is living so full and warm within me, that it might be the mirror of my soul, as my soul is the mirror of the infinite God! O my friend — but it is too much for my strength — I sink under the weight of the splendour of these visions!”
Security & Fees
As it floats around us in an eternity of bliss; and then, my friend, when darkness overspreads my eyes, and heaven and earth seem to dwell in my soul and absorb its power, like the form of a beloved mistress
I often think with longing, Oh, would I could describe these conceptions, could impress upon paper all that is living so full and warm within me, that it might be the mirror of my soul, as my soul is the mirror of the infinite God! O my friend — but it is too much for my strength — I sink under the weight of the splendour of these visions!”
Vanilla Gift Cards
General Information & Getting Started
Amid ongoing concerns about the coronavirus COVID-19, we are closely monitoring the latest reports from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). As we take a number of precautionary measures for the health and safety of our employees, customers, and partners, we want to address questions we have received regarding customer orders and our business operations.
Due to COVID-19 work and travel restrictions, our call centers are currently experiencing unusually long wait times. As the situation evolves, these restrictions may affect card shipments to and from impacted areas. As we continue to support our customers during this difficult COVID-19 situation, you can continue to stay in control of your account 24/7 by logging into your account online.
We apologize for any inconvenience. Please visit this site again for the latest updates.
Using Your Virtual Account
How do I use my Vanilla Gift Card?
Simply present your Gift Card at the time of payment. Press "credit" on the keypad and sign the receipt. If you wish to use your Card for a debit transaction, you will need to select a PIN of your choice for your Card. See the FAQ below to learn more about selecting your PIN. As you use your Card, the balance is reduced by the full amount of each purchase including taxes, charges, and other fees, if any. You can use your Gift Card to pay the full amount of the purchase and applicable taxes, as long as the balance on the Card is sufficient. If you want to make a purchase for an amount greater than the remaining balance by using two payment methods, you must notify the merchant before completing the transaction.
Can I use my Vanilla Gift Card for a debit transaction?
Yes. Financially, your Vanilla Gift Card operates no differently when you select to use it for a debit transaction; you are just required to enter a PIN. You create your Gift Card PIN, so be sure to choose a number you will not forget. You will create your Card PIN at its first use. Present your Gift Card to the cashier and select "debit" on the keypad. Enter a 4-digit PIN of your choice. This number will be your PIN for all future transactions.
Security & Fees
As it floats around us in an eternity of bliss; and then, my friend, when darkness overspreads my eyes, and heaven and earth seem to dwell in my soul and absorb its power, like the form of a beloved mistress
I often think with longing, Oh, would I could describe these conceptions, could impress upon paper all that is living so full and warm within me, that it might be the mirror of my soul, as my soul is the mirror of the infinite God! O my friend — but it is too much for my strength — I sink under the weight of the splendour of these visions!”
Contact Us
If you have questions about your Card or need to request a replacement Card, please contact Customer Care.
Select your card type above to find the respective Customer Care contact information. Tip: Your Customer Care number is located on the back of your Card.
If your Card was purchased at Walmart, Walmart.com or Sam's Club, or begins with 515462, please call 1‑800‑680‑5938.
If your Card was purchased in Puerto Rico, or begins with 534771, please call 1-866-585-8338.
All Other Cards, please call 1‑800‑680‑5941.
Or write to:
Vanilla Mastercard® Gift Card
Customer Care
PO Box 826
Fortson, GA 31808
If you purchased your Card at a Retailer, or the card begins with 431568 or 484718, and the Card is a Bancorp Bank or MetaBank Gift Card, call 1‑800‑571‑1376 to reach a Customer Care Representative.
If you purchased your Vanilla Visa® Gift Card, or Vanilla Gift Visa® Virtual Account, online from VanillaGift.com or the card begins with 411810, please call 1-833-322-6760 to contact Customer Care.
Or write to:
Vanilla Visa® Gift Card Customer Care
PO Box 826
Fortson, GA 31808
To reach a Customer Care Representative call 1-800-698-3436.
Or write to:
Vanilla Discover® Gift Card
Customer Care
PO Box 826
Fortson, GA 31808
