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Buy at Your Favorite Retailer
Pick up your Vanilla Gift Card at a retailer near you.
Contact Us
If you have questions about your Card or need to request a replacement Card, please contact Customer Care.
Select your card type above to find the respective Customer Care contact information. Tip: Your Customer Care number is located on the back of your Card.
If your Card was purchased at Walmart, Walmart.com or Sam's Club, or begins with 515462, please call 1‑800‑680‑5938.
If your Card was purchased in Puerto Rico, or begins with 534771, please call 1-866-585-8338.
All Other Cards, please call 1‑800‑680‑5941.
Or write to:
Vanilla Mastercard® Gift Card
Customer Care
PO Box 826
Fortson, GA 31808
If you purchased your Card at a Retailer, or the card begins with 431568 or 484718, and the Card is a Bancorp Bank or MetaBank Gift Card, call 1‑800‑571‑1376 to reach a Customer Care Representative.
If you purchased your Vanilla Visa® Gift Card, or Vanilla Gift Visa® Virtual Account, online from VanillaGift.com or the card begins with 411810, please call 1-833-322-6760 to contact Customer Care.
Or write to:
Vanilla Visa® Gift Card Customer Care
PO Box 826
Fortson, GA 31808
To reach a Customer Care Representative call 1-800-698-3436.
Or write to:
Vanilla Discover® Gift Card
Customer Care
PO Box 826
Fortson, GA 31808
